Shipping Policy

At Naya Collections, we aim to deliver your orders in a timely and secure manner. This policy outlines how your orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 1 to 3 business days after successful payment confirmation. Once your order is processed, it is prepared for shipment and handed over to our delivery partners.

2. Delivery Timeline

The estimated delivery time is typically between 3 to 7 business days, depending on your location. While we strive to meet these timelines, delivery durations may vary based on regional factors and logistics conditions.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed at the time of checkout before you complete your purchase. This ensures full transparency in pricing.

4. Order Tracking

Once your order has been shipped, tracking details will be shared with you. This allows you to monitor the status and progress of your delivery in real time.

5. Delays in Delivery

While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control. These may include courier service issues, weather conditions, public holidays, or other unforeseen circumstances.

6. Incorrect Address

Customers are responsible for providing accurate and complete shipping details at the time of placing an order. Naya Collections will not be held responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address information.

7. Lost Packages

If your order is marked as delivered but has not been received, you are requested to contact us within 48 hours. We will assist in coordinating with the courier service to resolve the issue.